Last Updated: January 2024

1. Introduction

JPLearn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Japanese learning platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address)
• Account credentials (username and password)
• Profile information (display name, avatar)
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Learning Data

We collect information about your learning activities:

• Course progress and completion
• Practice exercise results
• Time spent on lessons
• Learning preferences and settings
• Vocabulary and grammar mastery levels

2.3 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information
• Operating system
• Access times and dates
• Pages viewed and links clicked

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Personalizing your learning experience
• Processing payments and transactions
• Sending administrative information
• Providing customer support
• Analyzing usage patterns to improve our platform
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 We do not sell your personal information

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing
• Data analytics
• Email delivery
• Hosting services
• Customer support

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal processes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information through your account settings.

7.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal requirements.

7.4 Marketing Communications

You can opt-out of marketing emails through the unsubscribe link or account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze platform usage
• Personalize content

You can control cookies through your browser settings, but some features may not function properly without them.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates the most recent revision.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@jplearn.com
• Website: https://jplearn.com/contact
• Data Protection Officer: dpo@jplearn.com

14. Regional Privacy Rights

14.1 European Union (GDPR)

If you are in the EU, you have additional rights including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

14.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information.